Frequently asked questions
Find the answers to the most frequently asked questions here.
Where can I find the prices and availability?
You can always find the current prices and availability on this website. Take a look at the apartment of your choice and enter your dates to see the price and availability straight away.
How can I book an apartment?
Directly online through this website: search and book your apartment.
From what time can I check in, and until what time can I check out?
You can check in from 09:00.
Check-out is by 14:00 at the latest.
Do I have to pay a deposit when I book?
Yes, when you book we ask for a deposit of 30% of the total amount. If you book within six weeks of arrival, you pay the full amount (plus the damage deposit) straight away when booking.
When does the remaining amount have to be paid?
Six weeks before arrival. We will send you an email with the payment link for the remaining amount.
That same email also contains all the information about collecting the key.
I am staying a month or longer in winter, what should I take into account?
For a winter stay of four weeks or longer, the apartment's monthly rate applies automatically. A month counts as four weeks; if you stay longer, we charge each week started as an extra quarter of the monthly rate. You will see this straight away in the price overview as soon as you choose your dates.
During such a longer winter stay, the apartment is cleaned every two weeks. These cleans are mandatory and are not included in the monthly rate. As standard we charge €50 per clean; the amount that applies to your apartment is shown in the price overview before you make your final booking. Cleans that you do not book in advance are charged to you afterwards.
Are pets allowed?
Pets are not allowed in all apartments. Would you like to bring your pet? Please get in touch with us to discuss it.
Is there parking?
If you book an apartment at Carihuela Park, a limited number of parking tags is available. These are not included as standard with a booking and are allocated based on availability.
You therefore cannot assume that a parking tag will automatically be available. If you want to park, please contact us in advance to discuss the options. Full is full.
How far are the apartments from the beach?
Most apartments are within walking distance of the beach, ranging from half a minute to 7 minutes. This is often stated in the description of the apartment.
Is there wifi and TV?
Yes, all apartments have (free) wifi. The televisions also receive Dutch TV channels and film channels.
Do I have to pay a damage deposit?
Yes, you have to pay a damage deposit.
Are towels provided?
Yes, towels, beach towels and bed linen are provided in all our apartments.
Why do I have to provide my ID details?
For proper record-keeping, we are legally required to receive a passport or ID number for every guest over the age of 16. We must have these 6 weeks before arrival.
Is your question not listed? Get in touch with us.