Terms and conditions

• We do not accept young people! If it does happen, there is a good chance that we will refuse you on arrival.
• If the booking confirmation and the 30% deposit have not been returned to us, signed for approval, within 24 hours, the apartment you reserved will be released again for rental to others.
• Damage deposit: you pay a damage deposit. At the end of your holiday you can leave the keys on the table in the apartment. As soon as the cleaner has all the keys back and lets us know that nothing has been unnecessarily broken, we will refund the damage deposit within 10 working days.
• Once we have received your deposit, your reservation is final.
• Once the deposit has been received, it is no longer possible to switch apartments. If you still wish to move to another apartment, the deposit is forfeited and you must book the new apartment again.
• If you wish to change an existing booking, for example to extend your stay by a few days or to choose other dates, the existing booking will be cancelled and we will create a new booking for you. The extra transaction costs this causes with our payment provider Stripe are for your account.
• Check-in time: from 09:00.
• Check-out time: until 14:00.
• If you book an apartment at Carihuela Park, a limited number of parking tags is available. These are not included as standard with a booking and are allocated based on availability. You therefore cannot assume that a parking tag will automatically be available. If you want to park, please contact us in advance to discuss the options. Full is full.
• The remaining amount must be paid 6 weeks before the arrival date.
• For a stay in the winter months of four weeks or longer (monthly rate), a cleaning every two weeks during the stay is mandatory. As standard, €50 is charged per cleaning; the amount that applies to your apartment is shown in the price overview when booking. These costs are not included in the monthly rate and, insofar as they have not been booked in advance, are charged afterwards.
• In the event of cancellation within 6 weeks before the planned arrival date, the cancellation costs are 100% of the total rental amount.
• Liability: during your stay in the holiday apartment, you as the tenant are fully liable for the holiday apartment, its furnishings and everything that belongs to the rented property.
• If any damage is caused, this must be reported to the landlord immediately.
• The landlord accepts no liability for personal injury, loss, theft of personal belongings or damage suffered by the tenant, including their party and/or vehicles, however caused.
• Supervision of children is and remains the full responsibility of the tenant or any babysitter.
• In the event of cancellation, the 30% deposit is forfeited.
• Pets are only allowed if they have been requested in advance and approval has been given for this.
• We expect you to leave the apartment tidy and undamaged before departure; otherwise we will be forced to keep the damage deposit.

Questions about the terms? Get in touch with us.